Self-exclusion

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Online casino games and sports betting can be exciting entertainment. For some people, however, gambling can develop from fun into something harmful. As part of a responsible gaming approach, SpinBetter provides tools that help players stay in control. Self-exclusion is one of the most effective options for anyone who feels it is time to take a step back.

This guide explains what self-exclusion means, how it works at SpinBetter, what happens during the exclusion period, and what support can help before and after the decision.

What is self-exclusion?

Self-exclusion is a voluntary measure that blocks access to a gambling account for a chosen period of time or permanently. It is intended for players who believe their gambling behaviour could become problematic and who want a clear, binding break.

Self-exclusion is used across the industry because it reduces temptation, creates distance from gambling triggers, and encourages people to seek help when needed.

Why self-exclusion can help

Self-exclusion is often considered when gambling causes stress, financial pressure, or a loss of control. Common reasons include:

  • Recognising unhealthy patterns: Gambling takes up more time or money than intended, or is associated with anxiety, guilt, or frustration.
  • Preventing further harm: A temporary or permanent block can stop impulsive decisions and reduce financial and emotional harm.
  • Creating space for a reset: Taking time out from gambling makes it easier to focus on work, relationships, and personal wellbeing.
  • Starting a path to recovery: For many players, self-exclusion is the first concrete step towards professional support or structured change.

How self-exclusion works at SpinBetter

1. Accessing the self-exclusion feature

Self-exclusion can be initiated in the account settings.

  • Log in to your SpinBetter account.
  • In the account settings, open the Responsible Gaming section.
  • Select Self-exclusion to view available options and time periods.

2. Choose a duration

Self-exclusion is offered with flexible time frames so that players can choose what best fits their situation.

Temporary self-exclusion
A time-out for a fixed duration, typically offered in periods such as one week, one month, three months, or six months. During this time, account access and gambling activities are blocked.

Permanent self-exclusion
A long-term solution for players who wish to stop gambling for an indefinite period. This option closes the account and removes access to SpinBetter services.

3. Confirmation of the decision

After a duration has been selected, a confirmation step is required. This ensures the decision is made consciously and that the consequences are understood. After confirmation, the self-exclusion starts immediately.

4. What happens during self-exclusion

While self-exclusion is active, protective measures are applied to prevent gambling activities:

  • No account access: Logging in is blocked, preventing betting, gameplay participation, deposits, and withdrawals.
  • Marketing paused: Promotional messages, newsletters, and bonus offers are stopped to reduce temptation.
  • Permanent option: If permanent self-exclusion is chosen, the account is closed and any remaining balance may be refunded in accordance with the applicable terms and verification rules.

5. Lifting or ending self-exclusion

Self-exclusion cannot be reversed before the selected period ends. This rule is intended to protect players from impulsive decisions.

  • Temporary self-exclusion: Access is automatically restored once the period expires, and the account becomes available again.
  • Permanent self-exclusion: The decision is considered final, and reopening the account is not possible.

Benefits of self-exclusion

Self-exclusion can provide effective protection and support—especially when gambling behaviour is difficult to control.

  • Breaks the cycle: Removing access can interrupt compulsive patterns and reduce triggers.
  • Restores control: The block creates clear boundaries that support healthier decisions.
  • Encourages reflection: Time away from gambling helps assess how gambling affects mood, finances and everyday life.
  • Protects finances: It prevents further losses and reduces the risk of debts building up by "chasing" losses.

Steps after self-exclusion

A return to gambling should be approached with caution. If the self-exclusion has ended and you are considering returning, these steps can help reduce the risk:

1. Reassess the reasons

Consider what triggered the self-exclusion. If the underlying issues are still present, extending the break or choosing stronger controls may be the safer option.

2. Set limits before playing

Use responsible gambling tools such as deposit, stake, loss and time limits. Limits are most effective when set in advance – not only after problems arise.

3. Watch for warning signs

Pay attention to behavioural changes such as chasing losses, spending beyond your budget, irritability, or using gambling to escape stress. If these signs appear, action should be taken immediately.

4. Continue to use support

Ongoing help can remain valuable even after the exclusion period ends. Support organisations, counselling services and peer groups can help maintain healthier habits and reduce the risk of relapse.