SpinBetter is committed to maintaining a secure, fair, and compliant gaming environment. A key component of this framework is the Know Your Customer (KYC) process. KYC is used to confirm players' identities, meet legal and regulatory obligations, and reduce risks such as fraud, money laundering, and underage gambling.
This guide explains what KYC means, why it is important, how verification works at SpinBetter, and what players need to prepare to complete the process smoothly.
What is KYC?
KYC (Know Your Customer) is an identity verification procedure that confirms a player is who they claim to be. It involves collecting and validating certain personal information—such as name, date of birth, and address—and, where necessary, confirming ownership of the payment method as well as other supporting documentation.
KYC is both a regulatory requirement and a security measure. It helps confirm legal age, protects accounts from misuse, and ensures the platform is not used for illegal purposes.
Why KYC is important
The KYC process is important for several reasons:
Legal and regulatory compliance
Online gambling platforms must comply with identity verification rules related to anti-money laundering (AML), counter-terrorist financing (CTF), and other associated compliance standards. Properly conducted KYC helps meet these obligations and supports lawful operation.
Fraud prevention
Verification reduces the risk of identity theft, payment abuse, chargeback fraud, and attempts to conceal illicit financial activity. Confirming the identity behind an account helps make the platform safer for everyone.
Protection of minors
KYC makes age verification easier and helps ensure that only players who meet the legal age requirements for gambling can access the services.
Account and withdrawal security
Identity checks add an extra layer of protection by ensuring that withdrawals and sensitive account actions are carried out only by the legitimate account holder.
How KYC works at SpinBetter
The KYC process is designed to be thorough while remaining simple. Verification may be requested at different stages, depending on account activity and risk checks.
1. When KYC may be required
KYC may be triggered in situations such as:
- During registration: Basic information is collected as a first step, even if full verification is completed later.
- Deposits and withdrawals: Verification may be required before withdrawals or before deposits exceeding certain thresholds, depending on risk checks and payment methods.
- Security concerns: If unusual activity is detected — such as duplicate accounts, irregular betting patterns, or attempts to bypass controls — verification may be requested to protect the account and the integrity of the platform.
2. Information and documents typically requested
To complete verification, players may be asked to provide some or all of the following:
Proof of identity
A valid government-issued photo ID, such as a passport, driving licence, or national identity card. The document must clearly show your name, photo, and date of birth.
Proof of address
A recent utility bill (water/electricity), bank statement, or official document showing your name and current residential address. Documents must generally be dated within the last three months.
Payment method verification (may vary by method)
- Card payments: Images of the front and back of the card. For your security, the middle digits and the CVV must be masked.
- Bank transfer: A bank statement showing the account holder's name, account number, and the bank's name.
- E-wallets: A screenshot showing account ownership details, including the name and relevant identifiers.
Source of funds (in some cases)
Additional documents may be requested to confirm the legitimacy of the funds used on the platform. This may include, for example, payslips, tax documents, or other financial proof.
3. How to submit KYC documents
Documents can be securely submitted via one of the following options:
Upload via your account
Log in, open the "Verification" or "KYC" section in your account dashboard, then upload the requested files directly. Uploads are protected by secure processing measures.
Send by email
Documents can also be sent to info@spinbetter.bet. Include your username as well as any reference provided by support to speed up processing.
Document quality rules
Files must be clear, legible, complete, and unedited. Blurry images, cropped documents, or modified files may be rejected and delay verification.
4. Verification review and timeframes
After documents are submitted, they are reviewed by the verification team. Processing time depends on request volume and the complexity of the case. In most cases, verification is completed within 24–48 hours.