SpinBetter places great importance on a safe, fair and compliant gaming environment. A key part of this framework is the Know Your Customer (KYC) process. KYC is used to confirm players' identities, meet legal and regulatory obligations, and reduce risks such as fraud, money laundering and underage gambling.
This guide explains what KYC means, why it matters, how verification works at SpinBetter, and what players should prepare to complete the process smoothly.
What is KYC?
KYC (Know Your Customer) is an identity verification procedure that confirms that a player is who they claim to be. It requires collecting and validating certain personal data—such as name, date of birth and address—and, where necessary, confirming ownership of the payment method and other supporting information.
KYC is both a regulatory requirement and a security measure. It helps confirm legal age, protect accounts from misuse, and ensure the platform is not used for illegal purposes.
Why KYC is important
The KYC process is important for several reasons:
Legal and regulatory compliance
Online gambling platforms must follow identity verification rules linked to anti-money laundering (AML), counter-terrorist financing (CTF) and related compliance standards. Proper KYC helps meet these obligations and supports lawful operations.
Fraud prevention
Verification reduces the risk of identity theft, payment fraud, chargeback fraud and attempts to conceal illegal financial activity. Confirming who is behind an account helps make the platform safer for everyone.
Protection of minors
KYC supports age verification and helps ensure that only players who meet the legal gambling age requirements can access the services.
Account and withdrawal security
Identity checks provide an additional layer of protection by ensuring that withdrawals and sensitive account actions are carried out only by the legitimate account holder.
How KYC works at SpinBetter
The KYC process is designed to be thorough yet straightforward. Verification may be requested at different stages depending on account activity and risk checks.
1. When KYC may be required
KYC may be required in situations such as:
- During registration: Basic information is collected as a first step, even if full verification is completed later.
- Deposits and withdrawals: Verification may be required before withdrawals or before deposits above certain thresholds, depending on risk controls and payment methods.
- Security concerns: If unusual activity is detected—such as duplicate accounts, irregular betting patterns, or attempts to bypass controls—verification may be requested to protect account and platform integrity.
2. Information and documents typically requested
To complete verification, players may be asked to provide some or all of the following documents:
Proof of identity
A valid government-issued photo ID, such as a passport, driving licence, or identity card. The document must clearly show your name, photo, and date of birth.
Proof of address
A recent utility bill, bank statement, or official document showing your name and current residential address. Documents generally need to be dated within the last three months.
Payment method verification (may vary depending on the method)
- Card payments: Images of the front and back of the card. For security reasons, the middle digits and the CVV should be masked.
- Bank transfer: A bank statement showing the account holder's name, account number, and bank name.
- E-wallets: A screenshot showing the account holder details, including name and relevant identifiers.
Source of funds (in some cases)
Additional documentation may be requested to confirm the legitimacy of the funds used on the platform. Examples may include payslips, tax documents, or other financial records.
3. How to submit KYC documents
Documents can be securely submitted via one of the following options:
Upload via your account
Log in, open the "Verification" or "KYC" section in your account dashboard, and upload the requested files directly. Uploads are protected with secure handling measures.
Email submission
Documents can also be sent to info@spinbetter.bet. Include your username and any reference details provided by support to speed up processing.
Document quality rules
Files should be clear, readable, complete, and unedited. Blurry images, cropped documents, or altered files may be rejected and delay verification.
4. Review and verification timeframe
Once documents are submitted, they are reviewed by the verification team. Processing time depends on request volume and the complexity of the case. In most situations, verification is completed within 24–48 hours.