SpinBetter is focused on maintaining a secure, fair, and compliant gaming environment. A key part of that framework is the Know Your Customer (KYC) process. KYC is used to confirm player identity, meet legal and regulatory obligations, and reduce risks such as fraud, money laundering, and underage gambling.
This guide explains what KYC means, why it matters, how verification works on SpinBetter, and what players should prepare to complete the process smoothly.
What Is KYC?
KYC (Know Your Customer) is an identity verification procedure that confirms a player is who they claim to be. It requires collecting and validating certain personal details—such as name, date of birth, and address—and, when needed, confirming payment method ownership and other supporting information.
KYC is both a regulatory requirement and a security measure. It helps confirm legal age, protects accounts from misuse, and ensures the platform is not used for illegal purposes.
Why KYC Matters
The KYC process is important for several reasons:
Legal and Regulatory Compliance
Online gambling platforms must follow identity verification rules linked to anti-money laundering (AML), counter-terrorism financing (CTF), and related compliance standards. Proper KYC helps meet these obligations and supports lawful operation.
Fraud Prevention
Verification reduces the risk of identity theft, payment abuse, chargeback fraud, and attempts to hide illicit financial activity. Confirming who is behind an account helps keep the platform safer for everyone.
Protection of Minors
KYC supports age verification and helps ensure that only players who meet legal gambling age requirements can access the services.
Account and Withdrawal Security
Identity checks add a layer of protection by ensuring withdrawals and sensitive account actions are handled only by the rightful account owner.
How KYC Works at SpinBetter
The KYC process is designed to be thorough while remaining straightforward. Verification may be requested at different stages, depending on account activity and risk checks.
1. When KYC May Be Required
KYC can be initiated in situations such as:
- During registration: Basic information is collected as a first step, even if full verification is completed later.
- Deposits and withdrawals: Verification may be required before withdrawals or before deposits above certain thresholds, depending on risk controls and payment methods.
- Security concerns: If unusual activity is detected—such as duplicate accounts, irregular betting patterns, or attempts to bypass controls—verification may be requested to protect the account and platform integrity.
2. Information and Documents Typically Requested
To complete verification, players may be asked to provide some or all of the following:
Proof of identity
A valid government-issued photo ID, such as a passport, driver’s license, or national ID card. The document must clearly show your name, photo, and date of birth.
Proof of address
A recent utility bill, bank statement, or official document that shows your name and current residential address. Documents are typically required to be dated within the last three months.
Payment method verification (may vary by method)
- Card payments: Images of the front and back of the card. For safety, the middle digits and CVV should be concealed.
- Bank transfer: A bank statement showing the account holder name, account number, and bank name.
- E-wallets: A screenshot showing account ownership details, including name and relevant identifiers.
Source of funds (in some cases)
Additional documentation may be requested to confirm the legitimacy of funds used on the platform. Examples can include payslips, tax documents, or other financial records.
3. How to Submit KYC Documents
Documents can be sent securely using one of the following options:
Upload through your account
Log in, open the “Verification” or “KYC” section in your account dashboard, and upload the requested files directly. Uploads are protected with secure handling measures.
Email submission
Documents can also be sent to info@spinbetter.bet. Include your username and any reference details provided by support to help processing move faster.
Document quality rules
Files should be clear, readable, complete, and unedited. Blurry images, cropped documents, or altered files can be rejected and may delay verification.
4. Verification Review and Timing
After documents are submitted, they are reviewed by the verification team. Processing time depends on request volume and the complexity of the case. In most situations, verification is completed within 24–48 hours.